Reference

What You Agree To When You Use goldprize

These terms set out the rules between you and goldprize — covering how your account works, what you can do with it, and what we expect in return.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessOne account per personSubject to local law
goldprize What You Agree To When You Use goldprize
HOW WE HANDLE THIS

Account Security and Policy Commitments

Data Handling

We collect only what your account requires — name, contact detail, and registered wallet (DANA, OVO, or GoPay). We do not sell or share your data with third parties outside of payment processing.

Cookie Use

We use session cookies to keep your account logged in and functional cookies to remember your wallet preference. You can manage cookie settings through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, lock your account immediately through settings and contact support via live chat.

Requesting Changes

To update registered wallet details or personal information, submit a request through the account settings page. Wallet changes require re-verification before the next withdrawal is processed.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard to ask about any clause in these terms. Our team responds directly — no ticket queue for straightforward questions.
Email Support Send a written query to our support address if you need a detailed written response about a specific term, account condition, or wallet eligibility question.
Account Help Centre The Help Centre inside your account covers common terms questions — deposit rules, withdrawal conditions, and account verification steps — with direct answers.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what we hear most from account holders. For anything not listed here, live chat is the quickest path to a direct answer.

Yes. Every deposit made through DANA, OVO, or GoPay falls under these terms. The wallet you register is tied to your account and must match the one you use for withdrawals.

No. These terms allow one account per person. Duplicate accounts may be suspended without notice, and any balance held in a duplicate account may be voided under our policy.

We notify you through your registered account contact before any update takes effect. Using your account after that notice means you accept the revised terms automatically.

Go to account settings and submit a wallet-change request. We verify the new wallet detail before it becomes active — this step is required by these terms before your next withdrawal.

The same terms apply across Indonesia. Eligibility depends on what local law permits in your area — if access is restricted where you are, these terms make clear that use is not authorised.

Open a live chat from your account dashboard and describe the issue. For written records, email support is available. We review account-term disputes and respond with a clear explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.