Reference

What Governs Your Account on goldprize

These terms set the rules between you and goldprize — covering account access, wallet use, and what happens with your data. Availability depends on local law and is only active where local law permits, including for players in Depok and across supported Indonesia regions.

Account Eligibility RulesPrivacy and Data PolicyDANA, OVO, GoPay Wallet TermsJurisdiction ConditionsPolicy Update Notices
goldprize What Governs Your Account on goldprize
CONTACT PATHS

Reach Us About Any Legal Question

Have a question about a specific clause, a data request, or a wallet-linked account dispute? Our support team handles legal and policy queries through three direct channels. We aim to respond to policy-related questions faster than general account queries — flag 'legal' in your message subject so it reaches the right team straight away.

Live Chat Start a chat from inside your account. Flag 'legal query' at the top of your message so the team routes it to our policy desk without delay.
Email Support Send detailed questions or formal data requests to our support email. Attach your account ID and the policy section you are asking about for a quicker response.
Account Help Centre The Help Centre inside your account lists policy documents, wallet-linked terms and data-request forms — accessible from the menu on both mobile and desktop.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account information with a clear internal policy — no resale, no third-party sharing beyond what is required to process your DANA, OVO, or GoPay transaction. Here is what that looks like in practice across the four areas that matter most to your account.

Data Handling

We collect only what is needed to run your account — name, contact, and wallet ID. We do not sell or share that data with advertisers. Wallet data from DANA, OVO, GoPay is used solely for processing.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No tracking cookies are placed without your consent on first visit.

Account Security

Your account is protected by OTP verification at login and every withdrawal step. If you notice unusual access, lock your account from the security tab and contact support immediately.

Data Retention and Requests

We retain account records for the period required by applicable law. You can request a copy of your data or ask us to delete inactive account information by submitting a request via email support.

Answers to Common Policy Questions

The questions below reflect what people actually ask before they open an account or when they need to understand how our policies work. If yours is not here, our support team can answer it directly.

Access depends on local law and is available only where local regulation permits. We do not make blanket legal claims. Check the eligibility section of our terms before activating your account.

We collect your name, contact details, and the wallet ID linked to DANA, OVO, or GoPay. We use this only to run your account and process transactions — nothing is sold to third parties.

Yes. Send a data-access request to our support email with your account ID. We will confirm receipt and respond within the timeframe set by applicable Indonesia consumer law.

We retain records for the legally required period after account closure. Once that period ends, personal data is deleted or anonymised. Submit a deletion request via email if you want to confirm the timeline.

We publish a revised version here with a clear effective date. Continued account use after that date means you accept the new terms. If you disagree, contact support before the date to discuss your options.

Raise it with our live chat or email support, quoting the transaction reference and wallet used. Our policy desk handles wallet disputes and will confirm next steps within the review window stated in our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.