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How goldprize Handles Your Personal Information

This Privacy Policy explains exactly what data goldprize collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controlsYour right to access or delete dataIndonesia-region scope
goldprize How goldprize Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at goldprize is built around the same infrastructure that handles DANA, OVO and GoPay transaction flows. We apply SSL encryption to all data in transit and store account credentials in hashed form. Our systems log access attempts and flag unusual session activity automatically — if something looks off on your account, we may temporarily pause access and contact you to verify.

Encryption in Transit

All data moving between your device and our servers — including DANA, OVO and GoPay payment details — travels over SSL-encrypted connections. No payment data is stored on your device.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Retention and Deletion

We keep your account data while your account is open and for the period local law in supported Indonesia regions requires after closure. Deletion requests are reviewed and actioned within the legal timeframe.

Third-Party Access

We share data only with payment processors like DANA, OVO or GoPay to complete your transactions, and with authorities only when required by law. We do not share data for advertising.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the data goldprize holds on your account, our support team handles privacy requests directly. You can reach us through live chat in the app, by email, or through the account help section — we will confirm receipt and follow up within the timeframe required under applicable local law.

Live Chat Open the chat icon inside your account. Describe your privacy request clearly — our team will confirm your identity before actioning any data change or deletion.
Email Support Send your privacy request by email with your registered account address in the subject line. We use it to locate your record and process your request securely.
Account Help Section Log in, head to the account settings page, and find the Help section. Privacy and data requests are listed there alongside general account support options.

Common Questions About Your Privacy at goldprize

These answers cover the privacy questions we hear most from accounts in Indonesia — from how your DANA or OVO data is handled to how you can request changes or close your data record.

We collect your name, email, phone number and the e-wallet you register — DANA, OVO or GoPay. We also log device type, IP address and session activity to keep your account secure.

Transaction records are stored to verify deposits and withdrawals. We do not store your full wallet credentials. Payment processing runs through the respective payment provider's own secure infrastructure.

Yes. Submit a data access request via live chat or email with your registered account address. We verify your identity first, then send you a summary of the data we hold.

Send a deletion request through live chat or the account help section. We process requests subject to any retention obligations under local law in eligible Indonesia regions.

No. We do not sell or share your data for advertising or marketing purposes. Data is shared only with payment processors to complete your transactions and with authorities when law requires.

We retain records for the period required under applicable local law after account closure. Once that period expires and no legal hold applies, your data is scheduled for deletion.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.